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FAVORITES DISAPPEAR:

  • When Banner users favorite a certain screen (that happens to have a comma in its description), their favorites disappear.

    The "Favorites" star puts a record in the GURCTRF table. There is a known defect that if the URL that gets put there has a comma in it, it makes the Search/Favorites fail.

REMEDY:

    • In DB, IT staff must remove the record with the comma in it (GURCTRF).
    • Banner user must be instructed to NOT Favorite/star the SZRRNOP screen....that's the one with the comma in the description.

NOTE: 

The Favorites defect mentioned above was fixed in the 3.5 AppNav release.

 

WHEN ARGOS USER CAN'T LOGIN

Fix lies within the Source Information: \\nas-pri\CITDept\MIS\Documentation\Evisions\HowToFixEvisionsUserAccount.docx  (copy this link & paste into your browser if the browser won't open it)