Tech Help Desk

Office of Technology Services


Submit Work Request >>

(Log in with domain username/password)


New Faculty and Staff

Activate account
Password Reset

Accounts - Get Acquainted

Register for MFA

Technical Training  (Banner, etc.)

Security and Passwords

Security Policy
Password Policy

Password Requirements  
Password Reset

Multi-Factor Authentication

How to Login to MyTSU


Existing Faculty & Staff

Phones & Voicemail

How To Setup Online Meetings

Remote Access (Citrix) on PC or MacBook

Remote Access (Citrix) on iPad or Android

Tech Services

Technical Training  (Banner, etc.)



ROKU Res Hall Setup  
Technical Services  
WiFi Troubleshooting   

Res Hall Network Connection Guide

How To Register for Classes

How To Accept Financial Aid

Register for MFA

Request Technical Service

Submit a Work Order
(Log in with domain username/password)

Web Support


Archive Emails
Email setup- iPad
Email setup Android
Reduce Exchange Mailbox

How To Repair Outlook on Your PC



Request Installation
Voice Mail
Long Distance PIN
Cell Phone Policy

Avaya Telephones

Avaya Addresses

Avaya Ringtone

Avaya Screen Display

Conference Calls


Wireless Network
Wireless Configuration
Virtual Private Networking

Network Connection Guide


Internet Native Banner
Banner Tutorials
Banner Forms
Banner Password Reset
(Log in with domain username/password)
Banner Fix

OTS Toolkit (Documentation and Intructions for the Resources OTS supports)

Computers, Printers, Software

Lab Software

Computer Lab Locations
Computing Tips
Printer Assistance
Purchasing Software/Equipment  
Virus & Malware Protection

Events & Event Space

Reserve a Room/Venue

How To's and Helpful Tips

Add Banner Java Exception

Clean Infected Computer

Remove Adware & Popups

Remove Toolbar from IE

Technical Training

Center for Teaching, Learning and Technology

Systems Training



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