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Phone and Voicemail Service

Need Phone, Voicemail, or Conferencing Services?


The Telecommunications Office handles phone/voicemail requests and maintenance for the university.

Telephone & Voicemail Tech Support

For the following services:

  • Phone line (add/remove/delete/repair)
  • Phone (add/move/replace/repair)
  • Voicemail (add/reset/delete/other)
  • Cellular radio request & support

...please submit the Telecom Work Order Form to Sheila Brown at sbrown37@tnstate.edu.

For voicemail setup:

  • help setting up your voicemail on the new phone system, please submit this form .


Avaya 9608 Phone - User's Manual

View Manual



The first time you log into (access) your mailbox, you will be forced into the tutorial. It will guide you through creating a greeting for your callers, recording your name, and creating a security code. (Note: Be sure to complete the tutorial or it will repeat the next time you log into your mailbox.) Please see your Departments Administrative Assistant or contact the Help Desk at x7777 for the default security code.

How To Use Avaya Phones


Check messages whenever your message waiting indicator (stutter dial tone or message waiting light) is activated. Discard unnecessary messages.

Remotely-access your Voicemail from Off-Campus

Access Voicemail Off-Campus


Long-distance Calls (PIN)

All long distance telephone calls made on TSU’s telephone system can only be made using a PIN (personal identification number) issued by Telecommunications. This PIN is for your use only and must not be given to anyone else

Please submit the Pin Request Form to Sheila Brown at sbrown37@tnstate.edu