Institutional Effectiveness



What is IE?

IE, an acronym for Institutional Effectiveness, refers to "the systematic, explicit, and documented process of measuring performance against mission in all aspects of an institution” (SACSCOC Resource Manual, 2018, p. 170). The components of Tennessee State University’s Institutional Effectiveness model are illustrated in the figure below.  

TSU IE Model

  1. Mission - The mission of Tennessee State University is the foundation of the IE model and provides direction for the strategic plan and the rationale for the prioritization and selection of goals. 
  2. Strategic Plan - In support of the institutional mission the strategic plan represents how the mission is operationalized. 
  3. Budgeting - The budgeting process and resource allocation is based on the strategic plan's goals, objectives and strategies.
  4. Evaluation - To demonstrate that the University is effectively accomplishing its mission, Tennessee State University uses a two-part process (annual reporting and personnel evaluations) to evaluate institutional accomplishments with regard to the mission. All units engage in the annual reporting process aligning operational plans at the unit level with the strategic plan of the University.
  5. Assessment - All educational degree programs, academic and student services, and administrative support units develop annual assessment plans that support the continuous improvement process and the mission of the institution.
  6. Unit and Program Review/Accreditation - The University employs multiple processes designed to provide a quality education to its students and to support its strategic goals. Unit and program review and accreditation are the processes of measuring the viability and quality of an instructional academic program or an administrative unit. 


At Tennessee State University (University), assessment is one of the six components of the IE model inclusive of the assessment of both operational effectiveness and learning effectiveness. To assess the operational and learning effectiveness, all units and educational programs of the University are engaged in the Annual Cycle for Continuous Improvement (ACCI), which consists of developing the assessment plans, implementing the plans, collecting data to gauge the extent to which the expected outcomes are achieved, and then using the analysis of assessment results for continuous improvement.