The Refund Process

Step 1

Log into MyTSU and sign up for direct deposit under the "student tab."

  1. Log in to " myTSU "
  2. Select “Banner Services” tab.
  3. Select “Student” tab.
  4. Select the “Student Account” link.
  5. Select “Refund Account Information” link.

Step 2

Check your account at to see if you have a credit balance. Refunds are processed on Tuesday and Thursday based on the Census Date for the term.  Student accounts with credit balances will receive a refund after the student has confirmed their attendance for the current term (see Confirming Attendance).

Step 3

Contact the Bursar's Office if the credit amount has not been processed to you after 10 days of appearing on your student account.  Keep in mind that some scholarships do not allow refunds and PLUS Loan excess amounts are sent to the parent (unless instructed otherwise by the parent borrower's loan application).  Refunds will NOT be issued for financial aid that is in "estimated" status.  Refunds of credit card payments are returned to the card used to make the payment.