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Phone / Voicemail
Setup & Support
The Office of Technology Services handles all phone and voicemail setup and support of the TSU phones and phone system.
Avaya is the current vendor for TSU's physical phones.
It's best to use Microsoft Teams to contact TSU employees because it's done from your computer and you can share your screen. But TSU still utilizes physical phones as well. And this page explains setting up & using your actual physical desk phone at TSU, your voicemail, and any TSU-issued cellular device.
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HOW TO REQUEST PHONE & VOICEMAIL SETUP Display on Phone - Split into Two Columns Orientation on Phone (get oriented about buttons, etc. on Avaya 9608 telephone) User's Manual for Avaya 9608G (pdf)
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Telephone & Voicemail Setup & Tech Support
For the following services:
- Phone line (add/remove/delete/repair)
- Phone (add/move/replace/repair)
- Voicemail (add/reset/delete/other)
- Cellular radio request & support
...please submit the Telecom Work Order Form to Sheila Brown at sbrown37@tnstate.edu.
For voicemail setup:
- For help setting up your voicemail on the new phone system, please submit this form .
- Voicemail How-to & resources
Additional Phone Resources (how to setup display, how to use, etc.)
Long-distance Calls (PIN)
All long distance telephone calls made on TSU’s telephone system can only be made using a PIN (personal identification number) issued by Telecommunications. This PIN is for your use only and must not be given to anyone else.
Please submit the Pin Request Form to Sheila Brown at sbrown37@tnstate.edu.
Voicemail
TUTORIAL
The first time you log into (access) your mailbox, you will be forced into the tutorial. It will guide you through creating a greeting for your callers, recording your name, and creating a security code. (Note: Be sure to complete the tutorial or it will repeat the next time you log into your mailbox.) Please see your Departments Administrative Assistant or contact the Help Desk at x7777 for the default security code.
REMINDER
Check messages whenever your message waiting indicator (stutter dial tone or message waiting light) is activated. Discard unnecessary messages.
REMOTELY-ACCESS VOICEMAIL FROM OFF-CAMPUS
View instructions>>