FAQs

Coordinated Care simply means that a student is within and part of an integrated support system at Tennessee State. This is the main purpose of EAB Navigate and for student success. Whether it be needing help paying for college, academic advising, student assistance, student wellness, or another unique population or interest, a student can be assured they have all the resources at their disposal for successful retention and graduation.

Care Units are specific offices, departments, scholarship programs, or student populations with a common purpose. Together, all the Care Units compose the network of the Coordinated Care efforts.

Please review this infogram  for an updated list and view of the Care Units and locations providing services. 

To request new access to EAB Navigate for yourself or someone in your unit, please complete  this Qualtrics form  to ensure you have the appropriate system permissions. You will be in EAB Navigate the day after the Registrar grants access due to the nightly data refresh.

All Faculty and Staff who have been granted Navigate access have Tier I functionality. In order to have more advanced features such as the ability to message any student or perform analytics and reporting, further trainings are offered. Contact your Navigate Administrators for when the next training takes place. View this document  for other Tier features. For other access, email QEP@tnstate.edu  with your request.

EAB Navigate has Gmail/Outlook calendar sync. As you block off times in your email calendar, it removes your availability for students to schedule with you. In order to establish your Calendar Sync, review this help center article for a video and short instructions then proceed to the next step below.

Once you have calendar sync, establish your own specific availability. We recommend including the following:

• Availability Active of Forever
• Check the box for adding availability to your Personal Availability Link (PAL)
• Select Availability type of at least Appointments and Campaigns
• Include all services you want to be available for in your location and care unit

For more information on setting up your availability, please visit the Help Center about availability.

As your calendar is synced and your availability is set up, details from your professional calendar are indicated as “busy” blocked off time within Navigate