Citrix Instructions

Work on the TSU Network from Remote Locations

 

working at homeThe University utilizes Citrix Workplace App for remote-access.

How to install Citrix >>

How to use Citrix >>

 

 


How to Install

PC/MAC USERS

  1. First, look on your PC/device to see if Citrix Workspace App is already installed. If it is, skip all these steps and view the section below "How to use Citrix".
  2. Visit https://www.citrix.com/downloads/ 
  3. In the dropdown for "Select a product", choose "Citrix Workspace App"
  4. Scroll down the page & click the appropriate link for your device.  (Example: Windows, Mac, iOS, Android).
  5. Click the button “Download Citrix Workspace”.
  6. Open the file once it has downloaded.
  7. When prompted, click “Yes” to allow changes to your device.
  8. Proceed to start the installation of the Citrix Workspace app. After agreeing to user terms, you will see “Installing Prerequisites”.
  9. Upon completion, select “Finish” then you will be prompted to restart your device.
  10. Upon launching Workspace, enter: 
    receiver.tnstate.edu    
    then click “Add
  11. Upon completion of the successful restart, navigate to the Citrix Workspace. Enter “tnstate\” then your TSU username and password.
  12. Click the plus (+) sign to add applications. Then add the desired applications as needed that will be saved to your Workspace dashboard.
  13. Launch the desired application.

View PDF of above instructions >>

 

TABLET USERS (Ipad or Android)

  1. Navigate to “Citrix Workspace” on your device.
    If it’s not installed, you will have to download it from your appropriate app store --
    For Apple devices: App Store; For Android devices: Google Play Store
  2. Click “Get Started”
  3. Enter Store URL "citrix.tnstate.edu" then select "Continue".
  4. Sign in with “tnstate\” then your TSU username and password.
  5. Click the plus (+) sign to add applications. Then add the applications you need to use. They will be added to your dashboard for your convenient use.
  6. Launch the desired application and Sign in with your TSU credentials. (Example: jsmith1)
  7. Note: To access the on-screen keyboard click the downward arrow.

View PDF of above instructions >>

 


How to Use Citrix Workspace 

FIRST: Navigate to “Citrix Workspace” on your device/PC. If it’s not installed, see installation instructions above for your appropriate device. Then follow the instructions below.

 How to Access Software (Word, Argos, etc) via Citrix

    1. After logging into Citrix on your device/PC, click the appropriate icon for the software you want to use. (If you don't see the software you're looking wanting to use, click the plus-sign to add it.)

How to Connect to Your Work Computer

NOTE: You Must Know Your Computer Name & Your Computer Must be Powered On

    1. After logging in, Click the “Remote Desktop” app under Apps to launch it. 
    2. Enter your computer name in the Computer box (How to find your computer name) and click “Connect”. Afterwards, login with your TSU username and password. 

View PDF of above instructions >>

 


HAVE PROBLEMS?
If you have any problems email: helpdesk@tnstate.edu or create a trouble ticket by clicking here.

BE DILIGENT
You must be very careful about where you leave your PC and who is near your PC.  It's against TSU policy for others to use a computer under your login.  We do not want sensitive information available to unauthorized others. Simply put, do not leave your PC logged into the TSU network & accessible for others to do things on your computer.