Home >
CIT
> Password Reset

Password Reset Manager

Students, faculty, staff can now manage Windows, Exchange E-Mail, Windows Live E-Mail, and E-Learn account passwords online at anytime from either on or off campus. MyTSU account passwords must be reset within myTSU.

STEP 1 - REGISTER YOUR ACCOUNT

If you're a first-time user, you must register your account. If you are not a first-time user, proceed to STEP 2 below.

Use Edit my Profile .
Sign in with your TSU Windows/Network username and password.
Register answers to three security questions.

RULES FOR SECURITY ANSWERS:

Do not use commonly known information for your answers.
Answers are space and punctuation sensitive.
Use unique answers for each question.

After editing your profile, proceed to "STEP 2" below.

STEP 2- PASSWORD RESET MANAGER

If you know your password, but need to change it – use Change my Password
If you forgot your password and have registered security answers – use Reset my Password
If you locked out your account due to invalid logins - use Unlock my Account

NEED HELP?

Check out the tutorials! -- Password Reset Manager Tutorials

HOW TO CREATE A CORRECT PASSWORD

Strong passwords must follow these rules:

8 characters in length,
include at least one uppercase letter,
one lowercase letter,
and one numeric digit

Example: Xx9wwwwL

TSU Strong password policy (effective 12/1/2011)
http://www.tnstate.edu/cit/documents/policies/PasswordPolicy.doc

VIDEO TUTORIALS

Online tutorial: Edit my Profile

“Back”

Reset my Password
Use this when you no longer know your current password. Your identity will be confirmed based on the security questions and answers you previously provided during the first-time-user registration process.

Online Tutorial: How to Reset my Password

“Back”

Change my Password
Use this when you:

currently know your password,
your account is active,
and you need to change your password before it expires.

Online Tutorial: Change my Password

“Back”

Unlock my Account
Use this when you are notified that your account is currently locked out of domain or network resources. The link will confirm your identity based on the security questions and answers you registered.

Online Tutorial: How to Unlock my Account

“Back”

webpage contact:
CIT