FAQ | Counseling

All actively enrolled Tennessee State University students can come in for a consultation to see if the services we offer meet their clinical needs. There are no out-of-pocket fees to utilize UCC services. If we do not offer the level of care a student needs, we will support them in finding community resources. However, we cannot guarantee what fees may be associated with any outside providers.

The initial consultation session typically lasts around 30 minutes. If a student is assigned to see a counselor at the UCC, then each session usually lasts for 50-60 minutes.

One of our top priorities is safeguarding your privacy. If we are contacted, we do not give out any information, or even confirm you are attending counseling, unless you have given us written and verbal authorization to release information. Only certain, infrequent situations mandated by law are exceptions- and those are outlined in the informed consent provided by your counselor. Your counseling record is not part of your educational record and is only accessible to UCC personnel.

There is no “correct” topic to discuss in therapy. You can talk about whatever you want. Some students come to therapy to address something specific, like anxiety or depression. But sometimes, students are going through a life transition and want someone to talk with and help in coping with the change.

NO. Counselors are trained to create a non-judgmental, kind, and non-shaming space, to help you feel supported. Our mission is that you feel safe, heard, and seen.

No issue or concern is too small to discuss in counseling. Many students discuss non-urgent topics. Based on your level of need, you and your counselor will discuss your options for care, which may include outside referrals. Counseling provides a safe space to explore your mental health options.

NO. Unless your safety or someone else’s safety is in danger, or you provide a release of information, your counselor cannot share what you tell them with anyone, including your family members, teachers, friends, or employers. It should be noted that for training and quality of care purposes, the UCC staff may consult with one another regarding care and management of cases.

Our center offers a variety of services, including individual counseling, crisis support and intervention, and workshops focused on managing stress, anxiety, depression, and other mental health issues. At times, the UCC may offer group therapy, based on student need and counselor availability. We also provide referrals for psychiatric assessments, if needed.

You can schedule an appointment by calling our front desk or visiting in person during our office hours. For urgent/crisis needs, we offer same-day consultation services based on counselors’ availability.

If you’re experiencing a crisis or need immediate help outside of our operating hours, please contact the University’s emergency services or the national crisis hotline. These services are available24/7 to provide the support you need.

You will typically meet with your counselor every other week. Other schedules are available based on your specific needs or you and your counselor’s availability. This can be discussed and adjusted with your counselor.

While our primary focus is on mental health, we understand that academic pressures can significantly affect your well-being. Counselors can provide support for stress management and refer you to academic support services for further assistance.

Yes, the counseling center actively participates in campus outreach activities to promote student mental health awareness.

If you’re concerned about a friend, encourage them to visit the UCC where they can speak with a trained professional. If they’re hesitant, you might offer to accompany them to their first appointment. If the situation seems urgent, such as if your friend is thinking about harming themselves or others, contact emergency services immediately.

While you cannot make an appointment for someone else without their consent due to privacy regulations, you can certainly assist them in the process or encourage them to contact us directly. If you need advice on how to approach this conversation with your friend, our counselors can provide guidance.

Signs can include, but are not limited to, changes in mood, withdrawal from friends or activities they once enjoyed, a drop in academic performance, changes in eating or sleeping habits, and expressions of hopelessness or helplessness. Recognizing these signs early can help in guiding them to seek the necessary support.