Dynamic Forms

WHAT'S YOUR ISSUE?

Able to login, but can't sign >>

Unable to login >>

For Employees - Can't Login to Sign a Form? 

STEPS TO TAKE -- NOTE: it's VERY IMPORTANT to do the following steps in the order they appear.

FIRST, are you clicking the correct link on the email you received? See below, if you're an employee, you must click the 2nd link (this only applies if the email you received has a 2nd link on it, of course).

SECOND, check to see what your email address really shows as in Outlook. To do this check, start a new email in Outlook and type your name into the TO field & see what email appears under your name (as this image below illustrates).

In Outlook, if your email is a student email, immediately issue a tech support ticket here , asking them to update your email address to be an employee email address in the TSU email system. And proceed through the following steps.

THIRD, If you have changed your TSU password recently, you may need to reboot your computer, because the forms system uses that login and it may need to re-sync.

FOURTH, ask the person who completed the form what email address is showing on the form for you. And if it is your old TSU email address. or your student email address, a personal email address, or an incorrect/misspelled email address, ask the person to issue a totally new form, using your CORRECT/CURRENT TSU employee email address.

IF YOUR EMAIL ADDRESS IS CORRECT ON THE FORM (IE. IS NOT A STUDENT EMAIL ADDRESS AND NOT A PERSONAL EMAIL ADDRESS), PROCEED --

FOR LOGGING IN, DO NOT ENTER YOUR EMAIL ADDRESS! 
Notice that Dynamic Forms is NOT asking you to enter your email address for logging in. 
Enter username, NOT EMAIL ADDRESS...and your password.

IF YOU'RE STILL HAVING ISSUES, DO THIS:

1. 1. Click this link ...and login
   2. Click "My Forms" and choose "Pending Forms".
   3. Do you see your form listed? If so, click "Action" and "Complete Form".

STILL NOT ABLE TO LOGIN & SIGN THE FORM?

1. 1. 1. Copy this link: www.tnstate.edu/dynamicforms 
      2. Paste it into a different browser than what you having been using (IE. if you have been using Chrome, paste it into Firefox or Edge)
      3. Login, being sure to use your username, not your email-address
      4. Click "My Forms" (upper right) and choose "Pending/Draft Forms".
      5. In the listing, find your form, and click "Action" and choose "Complete Form".

WERE YOU ABLE TO LOGIN & SIGN THE FORM?

NO, I'M STILL UNABLE TO LOGIN & SIGN THE FORM:
Email HR, informing them that you cannot access the form, letting them know all things that you've tried already.

YES, I WAS ABLE TO LOGIN, BUT MY FORM IS NOT SHOWING
Click the icon (upper right) to view your account settings. Is it showing your TSU employee email address? If so, email HR, informing them that you tried all the steps on this page to no avail (email them them the link to this page AND forward them the email you received).

For Employees - Able to Login, but CANNOT View or Sign Form 

FIRST, ask the person who completed the form what email address is showing on the form for you. And if it is your old TSU email address. your student email address, your personal (non-TSU) email address, or an incorrect/misspelled email address, ask the person to issue a totally new form, using your CORRECT/CURRENT TSU employee email address.

SECOND, if the Form Requestor confirmed that they inputted your current TSU email address onto the form, do the following --

1. Click this link ...and login directly to Dynamic Forms with your TSU username.

2. Once in Dynamic Forms, click the person icon (upper right), choose "Update Profile" and see what email address is showing for you.

If it is your STUDENT email address, do these things:

a) email hr@tnstate.edu stating, "HR: please alter my email address in Banner to be my employee email."

b) email helpdesk@tnstate.edu stating, "Email Administrator: Please set my preferred email address in Active Directory to be my employee address. And please let me know when it's completed because my HR form is waiting on this fix."

c) do not proceed further in these instructions. Just wait for OTS (TSU IT dept) to inform you that your email has been updated. After IT has updated it, you will be able to login to the Forms system and sign your form.

If it is your EMPLOYEE email address, do these things:

1. Click "My Forms" and choose "Pending Forms".

2. Do you see your form listed?

If so, click "Action" and "Complete Form".

If not, click the person-icon (upper right), choose "Update Profile", and see what email address you are logged in as. 
If it is your personal email address, logout. And start with step 1 above again.

If you repeated the process and still cannot see or sign/process your form, contact issue a Tech Work Ticket here, mentioning this page & all that you have tried.