FINANCIAL AID REFUNDS

To obtain a financial aid refund, please follow these five steps:

Step #1: Obtain a TSU student ID card. 

Step #2: Check your account at myTSU.tnstate.edu to see if you have a credit balance. Refunds will be processed daily beginning the date posted on the TSU website for financial aid refunds each semester. Refunds will appear on the ID card within a 24 to 48 hour period from the date of the comdata refund transaction that appears on your student account. Students that have a credit balance on their registration bill from excess Financial Aid or other credits can receive a refund only after they confirm that they will be attending the term on myTSU.

Step #3: Contact the Bursar’s Office if you believe you qualify for a refund, but the Web reflects that one has not been processed for you.  Keep in mind that some scholarships do not allow refunds and PLUS Loan proceeds in excess of fees are treated according to parents' instructions. Refunds will NOT be issued for financial aid that is in "estimated" status.

Step #4: Follow the instructions you received when obtaining your ID card to activate it for the COMDATA network. Call the 1-800 number on the back of your card to check the balance on your card.

Step #5: Use your ID card at the TSU Bookstores on the main and downtown campuses. Swipe your ID card and enter your PIN # in the debit card reader at designated cash registers.

Any amount not used in the Bookstores can be: (1) used at an ATM machine, (2) used at any Maestro Point of Sale (POS) vendor, or (3) converted to cash via a paper COMCHEK. Please follow the COMDATA instructions you were given with your ID card to process any of these transactions. Call the 1-800 number on the back of your card to check the balance remaining on your card.

PLEASE NOTE that beginning with your SECOND transaction, your COMDATA account will be charged $1.00 for each ATM or COMCHEK transaction you make, and $.55 for each Maestro transaction.

CONTACT INFORMATION

Website:                   /interior.asp?ptid=1&mid=363 

Address:                    Tennessee State University

         Bursar’s Office

         3500 John A. Merritt Blvd.

         P. O. Box 9521

         Nashville, TN 37209

Telephone:                 (615) 963-5472 (office)

         (877) 288-0028 (toll free)

         (615)963-7632 (fax)

Cashier Hours:            8:30 a.m. until 3:30 p.m. daily, unless otherwise noted

Bursar’s Office Hours:     8:00 a.m. until 4:30 p.m.